MyFreeStyle FAQ

When will I get the delivery of my order? The orders are typically dispatched within a day through reputable couriers like Delhivery, BlueDart and DTDC and should reach you in 2-4 days

Can I use any mobile number? No, you should only use the Mobile number registered with MyFreeStyle

What if I registered at MyFreestyle with a different number? You can register again with MyFreeStyle with the number used to place the order at https://www.freestyle.abbott/in-en/myfreestyle.html The process takes less than two minutes.

I am not able to place the order You can email myfreestyle@colmed.in with a specific issue/screenshot. Or you can also call at 9004500555

Can I get two readers plus sensor combo? No, this offer allows only one sensor plus reader per person

I need help with the reader & sensor You can FreeStyle Customer Care at 1800 2100 998 from 8:30am – 5:30pm, Monday to Friday, Excluding Saturday, Sunday and national public holidays. Or to write to adc-cs.in@abbott.com

How can I raise a complaint? You can email myfreestyle@colmed.in with a specific issue / complaint and someone will address it immediately. You can also create a support ticket by clicking on Helpdesk.

How can I track my order? You can click on ‘Track your Order’ in the footer and check the status by filling in your order number and phone number.

How can I correct my delivery information? You can email myfreestyle@colmed.in with a specific issue / screenshot. Or you can also call at 9004500555

How to pay for this order? You can use any digital payment like UPI, Gpay, Credit of Debi card, Net Banking to place the order

Can I use Cash on Delivery to pay for this order? Unfortunately, we currently do not offer COD option

I did not get OTP on my phone Sometimes there could be a network or SIM issue. We request you to try again after some time or with a different mobile number. If you are still not able to get OTP, please email myfreestyle@colmed.in or call at 9004500555.

Are purchases at MyFreestyle.colmed.in covered by warranty? Yes, Colmed is an authorized business partner of Abbott and all items are covered with full manufactured warranty

How can I register for warranty? For warranty please register at https://abbottdiabetescare.secure.force.com/OnlineRegistration?country=ID&lang=SG27&am=Online&lp=ThankYou

How can I claim warranty? You can call or write to FreeStyle Customer Care at 1800 2100 998. For more information please visit https://www.freestyle.abbott/in-en/support/contact-us.html