FAQ
- When will I get the delivery of my order?
- The orders are typically dispatched within a day through reputable couriers like FedEx and should reach you in 5-7 days
- Can I use any mobile number?
- No, you should only use the Mobile number registered with MyCoach
- I am not able to place the order
- You can email mycoach@colmed.in with a specific issue / screenshot. Or you can also call at 9004500555
- Can I get two meters
- No, this offer allows only one meter per person
- I need help with the meter
- You can contact OneTouch customer care at 1800 22 55 44 (Monday – Sunday - 8:00 am – 8:00 pm) or mail to service.india@lifescan.com
- My code is showing used
- You can contact mycoach@colmed.in we will review and resolve it ASAP
- How can I raise a complaint
- You can email mycoach@colmed.in with a specific issue / complaint and someone will address it immediately. You can also create a support ticket by clicking on Helpdesk.
- How can I track my order?
- You can click on ‘Track your Order’ in the footer and check the status by filling in your order number and phone number.
- How can I correct my delivery information?
- You can emailmycoach@colmed.in with a specific issue / screenshot. Or you can also call at 9004500555
- I need advice on Toujeo
- You can contact your MyCoach councillor for information regarding Toujeo
- How to pay for this order
- coach order are only payable thru Coupon Code. Other financial transactions are not permitted.
- I did not get OTP on my phone
- Sometimes there could be a network or SIM issue. We request you to try again after some time or with a different mobile number. If you are still not able to get OTP, please email mycoach@colmed.in or call at 9004500555.