Sensor Problems, Replacements & Warranty

Is my sensor covered under warranty?

Yes, genuine sensors purchased from MyFreeStyle are covered under Abbott's standard warranty terms. Raise a ticket with your order details if you'd like us to check your specific sensor.

Do I need to register my sensor for warranty?

This is being confirmed with Abbott/ops — please check with our support team on whether registration is required in your case.

My sensor stopped working or fell off early. What do I do?

Raise a ticket with us with your order number and a short description of the issue, and our team will guide you through a replacement where eligible.

I had a skin reaction or a device problem. How do I report it?

Please raise a ticket with us right away with details of what happened. This is being confirmed with Abbott/ops — for safety concerns, you may also need to report directly to Abbott's vigilance team, and our support team can guide you on the right process.

How do I raise an order complaint?

Raise a ticket with your order number and details of the issue, and our team will look into it and get back to you.